Frequently Asked Questions

General Questions

Anakena - Natural Cosmetics takes its name from Anakena beach, a mystical ceremonial site, with its Ahu Nau Nau (an ancient platform) and its marvelous moais (famous stone figures), on Easter Island (Chile).

Anakena, the main beach of Easter Island, represents the typical idea we all have in mind when we think of a paradisiacal beach. The fine white coral sand, the crystal clear turquoise sea, the calm waves and the coconut trees make it an ideal place for relaxation. But Anakena is not only an idyllic beach, this place is considered the cradle of Rapa Nui history and culture.

It is thought that the word Anakena comes from the union of the terms "ana"which means cave in the Rapanui language, and "kena", the native name for the booby (Sula dactylatra), a seabird that still nests on the island today.

The image you see in the Anakena logo is that of a moai and is part of our brand.
Moais are carved stone sculptures and are the best known image of Rapa Nui (Easter Island), but few people know that they represent "the living face of the ancestors."  The moais were placed in their altars or platforms, called ahu, so that your "mana" or spiritual power to protect his tribe.
For this reason, the moai is the image of Anakena - Natural Cosmetics, because it represents the protective spirit and the ancestral magic of Rapa Nui.

Our headquarters are located in Rapa Nui - Easter Island, the wonderful island that inspires the Anakena cosmetics line and the place where our company was born. 

We also have a branch in Santiago - Estación Central.

We do not have a physical store, but many of our distributors do have physical stores where you can learn about and try our full range of products. 

Visit our distributors section https://anakena-cosmetics.cl/puntos-de-venta/ to find out which of them have a store.

Just do a search on the link https://anakena-cosmetics.cl/puntos-de-venta/ By entering your place of residence, the site will show you the nearest store where you can purchase ANAKENA cosmetics.

In addition, you can learn more about our distributors and each of the points of sale by following the link below:  https://anakena-cosmetics.cl/conocer-mas/
 

We do not sell directly, but we have a growing network of distributors throughout Chile, who sell Anakena cosmetics in regions and ship nationwide.

To learn more about them, please follow the link below: https://anakena-cosmetics.cl/puntos-de-venta/ 

No. We respect your privacy. All information you provide to us will never be passed on to third parties.

We will be happy if you would like to become a distributor of Anakena cosmetics. Please contact us through the Wholesale section of the website. https://anakena-cosmetics.cl/venta-al-por-mayor/ or simply send us an e-mail to info@anakena-cosmetics.cl with your name, RUT, and address. Tell us about your venture and/or company and where/how you want to sell Anakena cosmetics. We will contact you as soon as possible, sending you more details about wholesale conditions and policies.

Do you have further questions or concerns? Contact our Customer Service Department. You can call us at +569 98763869 or send us an email at info@anakena-cosmetics.cl
You can also contact us using the contact form: https://anakena-cosmetics.cl/contacto

Our main objective is the satisfaction of our customers. We will get back to you as soon as possible.

About our Products

The complete range of Anakena Chile cosmetics is produced in the renowned Bellcos Laboratory, based in Santiago. Unfortunately, due to its isolation, Rapa Nui does not currently have the necessary means for the manufacture of cosmetics, although our brand was born there and our headquarters are located there.

The Anakena line consists of 9 products: an exfoliating shower gel, a delicious body botter, a moisturizing face cream, a delicious eau de parfum, a mild liquid soap, a moisturizing hand cream made with Rapa Nui honey, a natural shampoo for all hair types, a nourishing conditioning balm and the fabulous Monoi de Tahiti Tiare oil.

The characteristic scent of all ANAKENA cosmetics is Monoï, a floral-fruity fragrance typical of Polynesia and rarely used in cosmetics. 

It is a delicate fragrance with sweet touches. We say it is floral-fruity because it is the result of the maceration of a typical Polynesian flower called Tiare Tahiti (gardenia tahitensis), in refined coconut oil, extracted from the pulp of the fruit. The traditional production of Monoï is carried out in a very controlled way in Tahiti and has an appellation of origin.

The result of this maceration is a very soft and short-lasting scent. That is why at Anakena we use a Monoï scent specially developed to ensure that the fragrance remains on the skin for many hours.

In Anakena we want the fragrance of our cosmetics to be a link with those paradisiacal beaches of Polynesia, leaving the skin with a pleasant sensation of summer, sun and sea.

Our products are made with natural active ingredients and should therefore be stored in a cool, preferably dark place. Direct exposure to direct sunlight and extreme temperatures, both very high and very low, should be avoided.

It is important to prevent water from entering the containers, as this can contaminate the products and affect their effectiveness.

After each use it is important to close the container properly and keep the product outlet clean.

No. Anakena is 100% "animal cruelty free", which means that neither we, as manufacturers of the cosmetics, nor the manufacturers of its ingredients, perform experiments on animals. We have the seal of the NGO Te Protejo de Chile that accredits it.
For more information follow the link.

We do use plastic packaging in some of our bath and shower products, but we do so for safety reasons and always use PET and PE/PP plastics which are recyclable.

It is not easy to answer that question, because even if the main ingredients of a product are vegan at first glance, it is possible that some of them include some non-vegan component. A very easy to understand example is beeswax. In principle, beeswax is a component produced by animals, but it is not strictly speaking of animal origin. In our opinion, if a cosmetic product contains beeswax, it is still vegan. 
Therefore, we understand that Anakena cosmetics do not contain any ingredients of animal origin, so we could consider that they are indeed vegan.

Here is a link to learn more about the ingredients of Anakena cosmetics:
https://anakena-cosmetics.cl/nuestros-productos-productos-estrella-ingredientes/  

Do you have further questions or concerns? Contact our Customer Service Department. You can call us at +569 98763869 or send us an email at info@anakena-cosmetics.cl
You can also contact us using the contact form: https://anakena-cosmetics.cl/contacto

Our main objective is the satisfaction of our customers. We will get back to you as soon as possible.

About our Ingredients

INCI stands for INTERNATIONAL NOMENCLATURE FOR COSMETIC INGREDIENTS. This means that the INCI (ingredients) of each cosmetic product, whether cream, shampoo, soap or makeup, must be properly declared.

You can find the INCI (ingredients) of our products in the following link: https://anakena-cosmetics.cl/nuestros-productos-productos-estrella-ingredientes/ 

No. Our products do not contain any dyes.

No, neither Anakena shampoo nor balm contains silicones. Silicones are synthetic ingredients that coat the hair with a thin film that makes it appear shinier, but it is an artificial shine.

The silicone layer clogs the hair, making it difficult for it to properly absorb oxygen, moisture and sunlight. In the long run this can result in dry, damaged hair. Silicones are listed among the ingredients under names such as dimethicone, polymethylsiloxane, dimethyl silicone or polysiloxane.

Anakena shampoo and balm contain ingredients designed to stimulate the hair's natural shine, resulting in healthy and hydrated hair.

Our formulas do not contain microplastics.

Unfortunately, many cosmetic, personal care and hygiene brands continue to add microplastics such as polyethylene, PET, Nylon-12 or polyurethane, despite the fact that they are not necessary and the significant damage they cause to the environment and health.

Microplastics are solid synthetic polymers, very small in size (less than 5 mm in diameter) and whose most serious characteristic is that they are not soluble.

Because they are so small and not soluble, microplastics are not removed by water filtration systems and end up in rivers and seas where they are ingested by marine wildlife. In addition to the significant damage caused to animals, these microplastics later enter the human food chain (through the fish and other marine species we consume), releasing hormonal pollutants into our bodies.

Parabens are chemical preservatives that are added to most cosmetics and personal care products in order to make them more durable over time, preventing the appearance of microorganisms such as fungi or bacteria.

But in addition to preserving products, parabens can cause allergies and some studies link them to breast cancer.

For this reason, Anakena cosmetics are free of parabens.

Monoï de Tahiti

Monoï de Tahiti is a macerate of Tiare flowers (Gardenia tahitensis) in refined coconut oil (coprah), which is produced in Tahiti. The fresh Tahitian Tiare flowers are soaked for 12 days in coprah oil with a minimum concentration of 12 flowers per liter, using a special method of enfleurage. After this time, the macerate is left to rest for 24 hours. It is then filtered, cleaned and given a natural antioxidant (tocopherol solution).

We have prepared a complete page for you with more information and possible applications:
https://anakena-cosmetics.cl/nuestros-productos-productos-estrella/Monoï-de-tahiti/

A very important detail to remember is that Monoï is a natural oil extracted from coconut pulp, so at temperatures below 24°C, Tahiti Anakena Monoï solidifies and changes color. But this is normal and it is enough to immerse the bottle in hot water for a few minutes for the oil to be ready to be used in a variety of beauty treatments and massages.

By the way, each bottle contains a flower of Gardenia Tahitensis, also called Tiare Tahiti.

You can learn about all the possibilities of Monoi oil by visiting the page we have prepared for you with complete information about this Polynesian jewel:
https://anakena-cosmetics.cl/nuestros-productos-productos-estrella/Monoï-de-tahiti/

Monoi de Tahiti Anakena Chart Temperature

It is a Tiare Tahiti flower! (gardenia tahitensis) as a "certificate of authenticity" that the Monoï Anakena oil is an original macerate. As we have already told you, it is these flowers macerated in a refined coconut oil that give Monoï its delicious aroma and transfer its wonderful properties. This is how the incomparable Monoï de Tahiti Anakena is born.

You can learn more about Monoï and its properties by following this link: https://anakena-cosmetics.cl/nuestros-productos-productos-estrella/Monoï-de-tahiti/

It is the first guarantee of origin seal to be created for a cosmetic product. This type of seals (protected designations of origin and protected geographical indications) confirm the origin of products and are particularly well known in the food sector, such as champagne, Camembert de Normandie, Aceto Balsamico di Modena, etc.

Monoï de Tahiti is the first cosmetic product to receive a Denomination of Origin seal. This seal on the label confirms the Polynesian origin of its ingredients, the strict control in the selection of ingredients and the quality of its manufacturing process. This is by no means a seal that only Anakena products carry, but an appellation of origin for all Tahitian Monoï produced in French Polynesia in accordance with the seal's regulations.

Appellation d'Origine

"Appellation d'Origine": rules of use

The exceptional properties of Monoï de Tahiti were officially recognized in April 1992 by the Appellation of Origin and guarantee of authenticity and quality. This recognition is limited to products that are produced in French Polynesia according to local and constantly monitored manufacturing processes: The Gardenia tahitensis (Polynesian flower, also called Tiare Tahiti) is macerated in refined coconut oil. The guarantee derived from this designation has helped Monoïs 90% to comply with current legislation.

You can learn more about Tahitian Monoï and its special characteristics here: https://anakena-cosmetics.cl/nuestros-productos-productos-estrella/Monoï-de-tahiti/

Anakena in Commerce

We do not have a physical store, but many of our distributors do have physical stores where you can learn about and try our full range of products. 

Visit our distributors section to find out which of them have a store. Just do a search on the link https://anakena-cosmetics.cl/puntos-de-venta/
Enter your place of residence and the site will show you the nearest store where you can buy ANAKENA cosmetics.

You can also learn more about our distributors and each of our points of sale by following the link below:  https://anakena-cosmetics.cl/conocer-mas/

Our company does not do retail sales.

We will be happy if you would like to become a distributor of Anakena cosmetics. Please contact us through the "wholesale" section of the website. https://anakena-cosmetics.cl/venta-al-por-mayor/ or simply send us an email to info@anakena-cosmetics.cl with your name, RUT, address and phone number. Tell us about your venture and/or company and where/how you want to sell Anakena cosmetics. We will contact you as soon as possible, sending you more details about wholesale conditions and policies.

We will help you with everything you need to start your business!