This privacy statement was last updated on 10/07/2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://anakena-cosmetics.cl/es. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.2 Newsletters

For this purpose we use the following data:

  • A first and last name
  • An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number
  • Sex

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.4 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.5 To sell or share data with a third party

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 3

1.6 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data upon termination of the service for the following number of months: 6

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Rapa Nui Natural Products EIRL
Ana o Ruhi s/n
Hanga Roa - Isla de Pascua - Rapa Nui
Chile
Website: https://anakena-cosmetics.cl/es
Email: info@ex.comanakena-cosmetics.cl
Phone number: +56998763869

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

Complianz | La suite de privacidad para WordPress

Este sitio web utiliza Complianz's Privacy Suite for WordPress para recopilar y registrar consentimientos basados en navegadores y dispositivos. Para esta funcionalidad, su dirección IP se anonimiza y se almacena en nuestra base de datos. Este servicio no procesa ningún dato personal y no comparte ningún dato con el proveedor del servicio. Para más información, consulte la política de privacidad de Complianz.

 

Akismet

Recopilamos información sobre los visitantes que dejan comentarios en sitios web que utilizan nuestro servicio antispam Akismet. La cantidad de información que recopilamos depende de cómo haya configurado el usuario su sitio web. Normalmente, esta información incluye la dirección IP del usuario, el agente de usuario, la referencia y la URL del sitio web (así como la información introducida directamente por el usuario, como el nombre, el nombre de usuario, la dirección de correo electrónico y el propio comentario).

 

Shariff Wrapper Plugin de redes sociales "Shariff Wrapper".

Le ofrecemos la posibilidad de utilizar los denominados "botones de redes sociales" en nuestro sitio web. Para proteger sus datos, confiamos en la solución "Shariff" para su implementación. Esto significa que estos botones sólo se integran en nuestro sitio como un gráfico estático que contiene un enlace al sitio web correspondiente del proveedor. Al hacer clic en el gráfico, se le redirige al sitio web del proveedor correspondiente, al igual que ocurre con los enlaces normales. Sólo cuando accede al sitio web del proveedor, éste recibe información sobre usted, como su dirección IP. Si no hace clic en el botón gráfico, no se produce ningún intercambio de datos. Encontrará información sobre la recopilación y el uso de sus datos en las redes sociales en las respectivas condiciones de uso de los proveedores correspondientes. Encontrará más información sobre el plugin y la solución Shariff aquí: https://de.wordpress.org/plugins/shariff/ Ofrecemos botones para los siguientes servicios / empresas en nuestro sitio web: AddThis, Diaspora, Facebook, Flattr, Flipboard, LinkedIn, Mix, Odnoklassniki, Patreon, PayPal, Pinterest, Pocket, Qzone, Reddit, Telegram, TencentWeibo, Threema, Tumblr, Twitter, VK, Wallabag, Weibo, WhatsApp, Xing.

 

Burst Statistics

Este sitio web utiliza Burst Statistics, una herramienta de estadísticas respetuosa con la privacidad, para analizar el comportamiento de los visitantes. Para ello, nosotros (este sitio web) recopilamos datos anonimizados que se almacenan localmente, sin compartirlos con terceros. Para más información, consulte la declaración de privacidad de Burst.